Navigating Our Relationships With Clients
Navigating Our Relationships With Clients
Taking the time to understand your relationships with clients. Whether they are a long-term client or a new client in crisis, these meetings explore how to better understand provider-client communications and our experiences with each other. Using the Balint method, we are given a forum to reflect on the provider-client-patient relationship and gain new perceptions of our relationship with clients during difficult or demanding situations.
All veterinary professionals with a client relationship are welcome.
What does a provider-client-patient relationship look like?
- A general practitioner caring for their long-term client and patient
- A specialist consulting with a client about their pet
- A client service representative that interacts with a client regularly regarding their pet's care
- An emergency technician that communicates with a client regarding their pet in crisis
- A shelter technician handling a surrender from a client
Joining this group begins the process to recognize:
- That we are not alone in having difficult interactions with clients and patients
- Develop increased understanding and empathy for clients and patients
- Explore how feelings and thoughts affect the veterinary professional-client-patient relationship
- Become more aware and accepting of our conscious and unconscious responses to the patient and client
- Expand our capacity for handling challenging situations with clients
Upcoming Meetings
February 9
Click The Dates above for more details
What is Balint?
A Balint group is a group of veterinary professionals who meet regularly to present cases in order to improve and to better understand the clinician-client-patient relationship. During these facilitated discussions, the group members uncover different and new perceptions about the client's and clinician’s feelings and their experiences with each other.
Have a question about these meetings? Email us at balint@dovelewis.org or submit your question(s) through our FAQ form.
Up to 6 hours of accredited non-scientific CE in Oregon
Led by DoveLewis' Chief Medical Officer Shana O'Marra, DVM, DACVECC and DoveLewis Veterinary Well-being Director Debrah Lee, LCSW
